Smart Moderation works 24/7 to protect your social media and community World-leading Artificial Intelligence is used to analyze and detect inappropriate comments. Our platform can also automatically remove the comments. Smart Moderation takes only three short steps to set up: sign up with a Facebook account; connect to social networks; and add profiles. All of this takes less than a minute! No reason to worry about missing a comment!

Customer service is rapidly becoming an essential focus for brands; Gartner research estimates that 89% of businesses will compete on customer experience rather than products or services. Furthermore, three in five Americans are willing to try a new company for a better customer relations experience. Your businesses' biggest assets, then, may very well be your customer relations and community management teams. One way to ensure your brand is competitive in its handling of customer service is its availability to consumers. Businesses typically hear from only 4% of dissatisfied customers--the rest remain silent, which means you're often without an opportunity to set things right and ensure they're happy before they switch to another business.

Machine learning, artificial intelligent assistants, algorithms… the new frontier of automated tools and tech is making it easier than ever to streamline our work. Moderating your comments section is no different, with many platforms offering tools to help automate the task so you can focus your attention on other matters. In this increasingly automated world, is there even a role for the human comment moderator? First, let's delve into the pros and cons of comment moderation software. Thanks to automatic moderating, you can ensure a safe space for your community to discuss your brand free from profanity, abuse and spam, without having to keep a constant eye on the community.